Our Guarantee/Warranty
Unless otherwise stated, our Guarantee/Warranty covers the products we offer
for sale against faulty materials and workmanship for a period of 12 months
from the purchase date. This guarantee/warranty is in addition to your statutory
rights.
Postage costs.
Postage cost for the UK is £3.95 per order.
Please call for a quote for sending parcels outside the UK before ordering.
Your Order
We will confirm the price of goods and carriage (if any) at the time of your
order together with an order number, and the total price of your order. If
the order is received by 2 pm, and the goods are in stock, we will do our
best to dispatch the same day by carrier. Our carrier does his best to deliver
within 2-3 days and a signature will be needed by our carrier as proof of
delivery. We can arrange delivery to a work address. Addresses outside the
mainland UK (Ireland ,Scottish isles or worldwide ect. ) we will use Royal
Mail who take 5-10 days for delivery but this can vary for each country.
If there is a delay in our dispatch of your order, we will advise you accordingly. In the event that delivery to you would be greater than 7 days, we will also advise you of this, and ask if you wished to proceed with the order.
Your Right To Cancel
Purchasers, who buy via the internet, mail order or other 'distant' method,
and not in our showroom, have the right to cancel your contract (order) with
us. Unless the law permits otherwise, you have a right to cancel your order
in the following circumstances:
You must inform us in writing of your decision to cancel, by e-mail or First Class mail.. You must obtain a "Returns Number" from us to display prominently on the outside of each package you are returning. Your responsibility is to return the good in their original condition, carriage paid, with all the packing materials, boxes etc. and unopened to our address. We will refund your purchase price in full for goods received in the above condition within 30 days of your notification to cancel, less our postage cost for the goods.
Our Returns Policy
ALL GOODS RETURNED MUST HAVE A RETURNS NUMBER ISSUED BY US. THIS NUMBER MUST
BE CLEARLY DISPLAYED ON THE OUTSIDE OF EACH PACKAGE RETURNED.
Goods sold to visitors to our showroom may be returned, carriage paid and unopened, within 7 working days, for exchange, if you decide, for any reason you do not want them.
Goods sold via the internet or any other means may be returned, carriage paid, if faults occur during the warranty period. For new goods this is 12 months from the date of purchase. We will either repair or replace at our discretion.
Returns sent to:-
Omega sports, 25 Stanmore crescent, Luton. LU3 2RJ.
General Terms
We accept most credit cards including Switch and Delta payment cards. Cheques
need a minimum of 5 working days clearance time before goods are dispatched.
Only send cash by Special Delivery post in a strong envelope. Cash, Bankers
Draft and Building Society cheques ensure immediate dispatch of products
in stock.
Cheques made payable to “Omega sports”.
Goods in stock are dispatched immediately payment is taken. Payment is not deducted for goods out of stock, until they are ready for dispatch when payment and delivery charges, if any, will be deducted (unless they are a part order paid for by cheque.
All goods dispatched need a signature on delivery, so when giving a delivery address make sure someone will be available to sign for them. Goods will be dispatched as stated in the carriage details below unless agreed otherwise.
Prices and specifications are correct at time of going to press, but are subject to change without notice. Goods are subject to exchange rate fluctuations and supplier price increases. Unless otherwise stated, goods are warranted to be free from defects in material and workmanship for a minimum of one year from the day of purchase.
Goods to be returned to us for inspection or repair must be authorized first and all transportation costs are the returnee's responsibility.
Goods remain the property of The Weight Loss Shop until paid for in full.
